Coverage
This is a warranty which applies to all products sold by Blue Diamond Machinery Pty. Ltd. (herein after referred to as ‘The Company’). These products are warranted against defects in material and workmanship for a period of time or hours of operation as detailed in Table 1. This warranty coverage is applicable to the first end user of the machine. The first end user shall be deemed to be a person who places the products in actual use, and any person holding such goods solely for wholesale or retail sale purposes shall not constitute as the first end user.
The Company’s Responsibilities
If a defect in material or workmanship arises during the warranty period The Company will, during normal working hours and through The Company’s place of business or other place approved by The Company:
- Provide (at The Company’s choice) new, remanufactured or approved repaired parts or assembled components needed to correct the defect.
- Provide for the cost-of-service supplies such as coolant, oil and filters which are made unserviceable by the defect.
- Provide for the repair of any failure which is due to a defect in the workmanship or materials thereof.
- Provide for travel costs as per limitations detailed in Table 1 if the machine is inoperative due to a defect and in the opinion of The Company cannot be reasonably transported to an appropriate service location.
The User’s Responsibilities
The user is responsible for:
- Providing proof of purchase for the equipment
- Installing and operating the product in accordance with the manufacturer’s instruction.
- Providing suitable proof that the required maintenance has been performed at the correct hours of running or time intervals.
- Provide suitable proof that the required maintenance was carried out with the use of spare parts and maintenance parts that either meet or exceed the original equipment manufacturers specification.
- Notifying the Company in writing via warranty@bluedm.com.au within 14 days of defect discovery.
- Completion of a “Subject to Warranty” purchase order. Accepting The Company’s sole judgment as to whether the faulty part is defective in material or workmanship.
- Promptly making the product available for repair.
- Labour costs, except as stated under, “The Company’s Responsibilities” including costs incurred in removing and replacing a failed engine or pump. However, consideration will be given in certain circumstances.
- Premium or overtime labour costs. Costs to investigate complaints.
- The costs and risks for transportation/shipping and other charges associated with the replacement of the repair parts.
- All costs associated with transporting the product to and from the place of business of The Company or other source approved by The Company.
- Other miscellaneous costs including but not limited to travel, mileage, lodging, taxes, telephone calls, overtime, etc., except as stated under “The Company’s Responsibilities”.
- Parts shipping charges.
- Any costs in excess of the purchase price of the product.
- Completing payment for the purchase of equipment, parts or services relating to the equipment under warranty.
Exclusions
Specific items excluded are: lamps, lamp lenses, capacitors, ballasts, reflectors, filters, belts, fuses, tyres, wearable brake parts, tearable rubber covers and mechanical seals.
Warranty on parts supplied free of charge
Warranty on parts supplied free of charge for warrantable repairs is for the unexpired portion of the original product warranty.
Limitations
This warranty does not extend to repairs or replacement due to:
- The user’s improper installation, maintenance or use or negligent operation.
- Any operation in excess of The Company’s specified rating and operating parameters.
- Failures resulting from unauthorised or improperly performed repairs or adjustments.
- Failures resulting from unauthorised or improperly performed repairs or adjustments to fuel settings or to engine RPM. Failures resulting from continued running after a defect have become apparent.
- Failures resulting from the user’s delay in making the product available after been notified of a potential product problem. Damage due to a corrosive environment.
- Clogged fuel pipes, sticking valves or any other damage caused by contaminated or stale fuel.
- Parts which are scored or broken because an engine was operated with insufficient or contaminated lubricating oil, or an incorrect grade of lubricating oil.
- Damage or wear caused by dirt which entered the engine because of improper air cleaner maintenance, re-assembly, or the use of a non-original air cleaner element or cartridge.
- Low battery voltage, under / over speeding, overload, or short circuit. This includes damage to wiring, diodes and electrical or electronic devices.
- Fading of painted surfaces, deterioration of painted surfaces, rubber and plastics, and rusting due to the passage of time. Overheating caused by restriction of airflow by foreign material, or by inadequate ventilation.
- Alterations, repairs or attachments not authorised by The Company in writing.
- Altered fuel or alternate fuel such as LPG or aviation fuel. An accident resulting in damage.
- Normal wear and tear.
The Company is not responsible for incidental or consequential damage.
This guarantee is given by The Company and no person is authorised to extend modify or vary it in any manner whatsoever. All other warranties, conditions or representation, expressed or implied, statutory or otherwise are excluded. This guarantee is solely for the benefit of the purchaser and is not transferable. Any claims under the terms of this guarantee will be subject to our judgment, which will be final and conclusive. However nothing in this guarantee shall be read or applied in any way to limit the generality of the foregoing of all so as to exclude restrict or modify, any right to remedy implied by law whether by statute or otherwise, are hereby excluded to the extent that it is unlawful to do so.
Table 1.
|
Product Type |
Warranty Period |
Included Travel Time/Kms |
|
Denyo Generator |
36 Months or 3000 hours |
4hrs/400kms |
|
Denyo Welder |
36 Months or 3000 hours |
4hrs/400kms |
|
Hydrogen Fuel Cell Generator |
24 Months or 5000 hours* |
4hrs/400kms |
|
Battery Energy Storage System |
12 Months* |
4hrs/400kms |
|
Impulse Pump |
12 Months |
1hr/100kms |
|
Polaris UTV |
12 Months |
1hr/100kms |
|
Kubota Generator |
24 Months or 1000 hours |
1hr/100kms |
|
Genysis/Blue Diamond Generators - Water Cooled |
24 Months or 1000 hours |
1hr/100kms |
|
Perkins Generator |
36 Months or 1500 hours |
1hr/100kms |
|
AEM Generator |
12 Months, unlimited hours |
1hr/100kms |
|
Generac Lighting Tower |
24 Months* |
1hr/100kms |
|
Italtower Lighting Tower |
12 Months or 2000 hours |
1hr/100kms |
|
Solar Lighting Tower |
12 Months |
1hr/100kms |
|
Atlas Copco Compressor |
12 Months, unlimited hours |
1hr/100kms |
|
Rotair Compressor |
5 Year Unlimited Hour Air-End/Drive Coupling Warranty. Diesel Engine 2 year/1000hrs. |
1hr/100kms |
|
Generac Gas Generator |
5 Years* |
1hr/100kms |
|
Mobile Diesel Fuel Trailer |
12 Months |
Nil - Back to base warranty |
|
Bunded Fuel Tanks |
5 Years Structural, 1 year on valves |
Nil - Back to base warranty |
|
Grundfos Pumps |
24 Months |
Nil - Back to base warranty |
|
Honda Generators |
4-Year Domestic, 12-Month Commercial Use |
Nil - Back to base warranty |
|
Blue Diamond Diesel Generator - Air Cooled |
24 Months or 100 hours |
Nil - Back to base warranty |
|
Blue Diamond Petrol Generator |
36 Months or 500 hours |
Nil - Back to base warranty |
|
Blue Diamond 9.3kVA Petrol Generator |
36 Months or 500 hours |
Nil - Back to base warranty |
|
Blue Diamond 8kVA Petrol Generator |
12 Months or 500 hours |
Nil - Back to base warranty |
|
Blue Diamond 3.6kVA Petrol Invertor Generator |
36 Months or 500 hours |
Nil - Back to base warranty |
|
Blue Diamond 2.4kVA Petrol Invertor Generator |
36 Months or 500 hours |
Nil - Back to base warranty |
|
Blue Diamond Piston Air Compressor |
24 Months or 500 hours |
Nil - Back to base warranty |
|
Alemlube Poly Diesel Fuel Tanks |
24 Months |
Nil - Back to base warranty |
|
Fuel Pumps and Accessories |
12 Months |
Nil - Back to base warranty |
|
Automatic Transfer Switch |
12 Months |
Nil - Back to base warranty |
|
Tool Boxes |
12 Months |
Nil - Back to base warranty |
*Limited warranty – refer to Manufacturers Manual for full terms.
